Refund Policy for MemoryPlugin
Effective date: August 31, 2025 • Last updated: August 31, 2025
TL;DR
- 14‑day no‑questions‑asked refunds, handled by us.
- Applies to both monthly and yearly plans (initial purchase or renewal).
- No pro‑rated refunds after 14 days; cancellation takes effect at period end.
- We may decline refunds in cases of abuse, fraud, or intentional excessive use that incurs disproportionate costs.
Eligibility
You may request a full refund within 14 days of your initial purchase or renewal date. This policy applies to both monthly and yearly subscriptions. After 14 days, refunds are not available, but you can cancel at any time and your access will continue until the end of the current billing period.
How to Request a Refund
- Email support@memoryplugin.com from your account email.
- Include your order details (email, order ID if available) and whether it was a monthly or yearly plan.
- We will cancel your subscription and issue the refund to your original payment method.
Processing Time
We aim to process refund requests within 7 business days of receipt. Depending on your bank or payment provider, it may take additional time for the funds to appear on your statement.
Abuse and Exceptions
We reserve the right to decline a refund if we detect abuse, fraud, service attacks, or intentional excessive use that causes disproportionate costs (for example, mass usage intended to incur charges only to immediately seek a refund). This helps us protect the integrity of the service for all customers.
Cancellations and Renewals
- Subscriptions auto‑renew monthly or yearly by default. You can cancel at any time; access continues until the end of the current period.
- No partial or pro‑rated refunds are provided outside of the 14‑day window.
Payment Processors
Payments may be processed via Creem or Gumroad. Refunds are handled by us and are generally issued back to the original payment method.
Chargebacks
If you are considering a chargeback, please contact us first at support@memoryplugin.com. We can usually resolve issues quickly. Accounts may be suspended in the event of a chargeback.
Contact
Questions? Email support@memoryplugin.com.