Privacy and Security FAQ
Answers to common questions about privacy and security with MemoryPlugin
We understand that privacy and security are top concerns when using AI memory tools. This FAQ addresses the most common questions about how MemoryPlugin handles your data and protects your privacy.
What data does MemoryPlugin collect?
MemoryPlugin only collects and stores the specific information that you or your AI assistant explicitly choose to save as memories. Your full chat conversations are not stored or sent to our servers - they remain on your device. Only the specific memories that you create are stored in your secure personal database.
How is my data stored and secured?
All memories stored in MemoryPlugin are:
- Encrypted in transit and at rest
- Stored in secure, SOC 2 compliant data centers
- Only accessible to you and your AI assistants
- Protected by your account credentials
We use industry-standard encryption and security practices to protect your data.
Can the MemoryPlugin team access my memories?
Our team cannot access the content of your memories under normal circumstances. Your data is encrypted and access-controlled. In exceptional cases, like resolving technical issues with your specific permission, limited access may be temporarily granted to help troubleshoot problems.
How long are my memories stored?
Your memories are stored until you choose to delete them. You have full control over your memory database and can delete individual memories or clear your entire memory database at any time through the MemoryPlugin dashboard.
Is my data shared with third parties?
We do not sell or share your memory data with third parties. The only access to your memories is provided to the AI services you explicitly use with MemoryPlugin (such as ChatGPT or Claude), and only during your conversations with these services.
What happens if I cancel my subscription?
If you cancel your subscription:
- On free plans: Your memories are retained but may be subject to storage limits
- On paid plans: Your memories remain accessible until the end of your billing period
- After account closure: You can request data deletion by contacting support
Can I export my data?
Yes, MemoryPlugin provides options to export your memory database in common formats like JSON or CSV. This feature is available in your MemoryPlugin dashboard.
How does the browser extension access my conversations?
The MemoryPlugin browser extension only accesses your conversations on supported AI platforms. It runs locally in your browser and only sends specific memory-related information to our servers when memories are created or retrieved. The full content of your chats is processed locally and never sent to our servers.
Is MemoryPlugin GDPR compliant?
Yes, MemoryPlugin is designed to be GDPR compliant. We provide mechanisms for data access, portability, and deletion as required by the regulation. Users in the EU can exercise their rights under GDPR by contacting our support team.
How do I permanently delete my data and account?
To delete your data and account:
- Log in to your MemoryPlugin dashboard
- Go to Account Settings > Privacy
- Select "Delete Account and Data"
- Confirm your choice
Alternatively, you can contact our support team at privacy@memoryplugin.com to request account deletion.
Does MemoryPlugin work with company compliance policies?
MemoryPlugin offers enterprise options with additional security features and compliance capabilities for organizations with specific requirements. Contact our enterprise sales team for more information about custom deployments, on-premises options, and compliance certifications.
How can I report security concerns or vulnerabilities?
If you discover a potential security vulnerability or have security concerns, please report them immediately to security@memoryplugin.com. We have a responsible disclosure policy and work quickly to address any potential issues.
Where can I find more information about privacy and security?
For more detailed information, please review our:
If you have additional questions not covered here, please contact our support team at support@memoryplugin.com.